Client Policies and Procedures
Last updated: September 9, 2026
Touch of Europe LLC (“Touch of Europe,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have. This policy applies to touchofeuropecleaning.com and to information collected when you request a quote, book service, or contact our office.
Information We Collect
We collect information you provide directly to us, including:
- Contact and quote request forms: name, email address, phone number, and service address submitted when you request a quote or estimate.
- Client Portal (MaidCentral): if you become a client, your account information, service address, scheduling preferences, and billing details are collected and stored through our client management platform, MaidCentral.
- Phone and email communications: information you provide when you call our office or email us directly.
We also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, and pages viewed, through the cookies and tracking tools described below.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to operate the site and understand how visitors use it, including:
- Google Tag Manager / Google Analytics: used to understand website traffic and visitor behavior so we can improve our site and services.
- Meta (Facebook) Pixel: used to measure the effectiveness of our advertising and to show relevant ads to people who have visited our website when they use Facebook or Instagram.
These tools do not collect sensitive personal information such as financial account details. You can control or disable cookies through your browser settings; note that some site features may not function properly if cookies are disabled.
How We Use Your Information
We use the information we collect to:
- Respond to quote requests and inquiries
- Schedule, manage, and bill for cleaning services
- Communicate with you about your appointments and account
- Send occasional promotional or informational messages, which you may opt out of at any time
- Improve our website and marketing based on aggregate visitor trends
- Comply with legal obligations
How We Share Your Information
We do not sell your personal information. We share information only as necessary with:
- Service providers who support our business operations, such as MaidCentral (client management and scheduling), payment processors, and email/marketing platforms — each bound to use your information only to provide services to us.
- Advertising and analytics partners (Google, Meta) for the limited purposes described in the Cookies section above.
- Legal authorities, if required to comply with a law, regulation, or valid legal process.
Data Security
We use reasonable administrative and technical safeguards to protect your information from unauthorized access, disclosure, or misuse. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
Your Choices
- Marketing communications: You may opt out of promotional emails at any time by using the unsubscribe link or contacting our office directly.
- Cookies: You may adjust your browser settings to block or delete cookies.
- Access or correction: To review, update, or request deletion of the personal information we hold about you, contact us using the information below.
Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us:
Touch of Europe LLC
6314 Odana Rd, Suite 15, Madison, WI 53719
Phone: (608) 886-4535
Email: office@touchofeuropecleaning.com
